Refund Policy

We want our customers to have a clear understanding of our refund process. Please read this policy carefully before placing an order.

1. Eligibility for Refunds

Refunds may be considered in the following cases:

• The wrong product was delivered

• The product arrived damaged

• The order could not be fulfilled

• The product was lost in transit and not delivered

2. Non-Refundable Situations

Refunds may not be granted in cases such as:

• Incorrect shipping details provided by the customer

• Delays caused by customs, postal services, or other third-party delivery issues beyond our control

• Damage caused after delivery

• Improper use of the product

• Change of mind after shipment, unless otherwise required by applicable law

3. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery and include:

• Your order number

• A description of the issue

• Clear photos of the product and packaging

4. Refund Request Process

To request a refund, contact us at support@ttsim.co with your order number and a full explanation of the issue.

We review refund requests on a case-by-case basis.

5. Approved Refunds

If your refund is approved, the amount will be returned to your original payment method within a reasonable processing time, depending on your payment provider.

6. Return Shipping

If a return is required and approved, we will provide instructions. Return shipping costs may be covered by us only if the error was on our side.

7. Contact

For refund-related questions, please contact:

Email: support@ttsim.co